TORONTO – Simone Laferriere couldn’t believe her eyes when she opened her Hydro One bill for December.
“Here’s what you owe — $1,015.17,” proclaimed the statement.
Not just that, she had signed up for pre-authorized payment, so the giant utility automatically scooped the money right out of her bank account.
She’s part of a growing number of Hydro One customers who’ve had huge, random bills.
Last month, provincial ombudsman Andre Marin launched a probe into Hydro One’s smart meter program after receiving hundreds of complaints. Since then, complaints have skyrocketed. By end of the working day Tuesday, they’d had 5,605 complaints — that’s 4,958 since he launched the probe.
“The volume has been staggering,” he told me in a recent telephone interview. His office is averaging 220 complaints a day.